Filesonic Problem

[roadrunner]

Im sure someone on here will know whats happended:

FS took $9 from my PP account for no apparent reason, I do have PP subscription setup on the 14th of every mth and they took the money then so why take it again?

Also I have logged into FS today to find my next payment reads -$10

Anyone else have similar problems of know whats going on?

And yes of coarse i sent a support request to them, but after 24 hours still no response..

Thanks in advance for any help and reply's
Cheers
RR

roadrunner Reviewed by roadrunner on 29th Jul 2011. Filesonic Problem Im sure someone on here will know whats happended: FS took $9 from my PP account for no apparent reason, I do have PP subscription setup on the 14th of every mth and they took the money then so why take it again? Also I have logged into FS today to find my next payment reads -$10 Anyone else have similar problems of know whats going on? And yes of coarse i sent a support request to them, but after 24 hours still no response.. Rating: 5

[tvg]

on 1month accs filehosts do this.
so be careful when buying.
if u hv the subscription set then it renews automatically

[roadrunner]

Yes but i dont understand how they can just request money from my PP account with out my say so, Fair enough on the 14th as i set up the subscription and they did request it and it was paid, but how can they then do it again on the 27th ?

I dont really want to start charge backs etc as that then leads to more issues, and as for this -$10 showing on my account i really have no idea how that can happen

[adrunkenmess]

Why would you get a subscription to filesonic for 10$ a month, when you can just trade in your points and only pay 5$ a month?

[gbsn]

Yes but i dont understand how they can just request money from my PP account with out my say so, Fair enough on the 14th as i set up the subscription and they did request it and it was paid, but how can they then do it again on the 27th ?

I dont really want to start charge backs etc as that then leads to more issues, and as for this -$10 showing on my account i really have no idea how that can happen

You had previously pre-approved the payments, basically, you enrolled in a subscription without noticing, so yeah, it sends automatic payments to filesonic. Its a function of paypal.

[roadrunner]

Why would you get a subscription to filesonic for 10$ a month, when you can just trade in your points and only pay 5$ a month?

I didnt even know that was possible ( im only into my 3rd mth) i can see the trade bit now

You had previously pre-approved the payments, basically, you enrolled in a subscription without noticing, so yeah, it sends automatic payments to filesonic. Its a function of paypal.

I know i signed up to a subscription on the 14th of each mth, which they have taken for the last 2 mths, but now for some odd reason they have taken another $9 and made my FS balance -$10 i just dont understand it.

Also still no reply to support request after 36 hours

I guess its time to move, and dust off the rapidleech software to transfer

Cheers
RR

[sSKKa]

no need to make new thread you can ask this question in filesonic official thread where hish can assist you soon

[Lifetalk]

A chargeback is the way to go. I don't see any reason for you to not chargeback the money they took from you without reason.

[downloadsmasti]

yes remove subscription recently experienced....