Dear luan,

I'm one of your new customers and I'm unsatisfied with support, waiting from yesterday to answer on my ticket and still nothing. Hope I will get my refund soon.

Thanks,
Kind regards

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Added after 17 Hours 55 minutes:

No refund received, service cancelled. Nice job...

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Mod Note: The Provider has issued a refund and sent me proof of it. This was done as soon as the provider was personally aware of the issue.