500 INTERNAL SERVER ERROR

[Jason B]

Okay. If we take the chatbox away the website run's fine and dandy. But if we run the chatbox even on another link instead of the homepage it still crashes often. We have contacted are host and they have no idea what is going on. Unlimited bandwidth.

Errors:
http://screensnapr.com/v/PgcQft.png
http://screensnapr.com/v/4hl55R.png

Thanks for helping if you can. Really appreciated.

Jason B Reviewed by Jason B on 18th Mar 2011. 500 INTERNAL SERVER ERROR Okay. If we take the chatbox away the website run's fine and dandy. But if we run the chatbox even on another link instead of the homepage it still crashes often. We have contacted are host and they have no idea what is going on. Unlimited bandwidth. Errors: http://screensnapr.com/v/PgcQft.png http://screensnapr.com/v/4hl55R.png Thanks for helping if you can. Really appreciated. Rating: 5

[rapidgen]

have you tried checking the server error logs?

[Jason B]

Where? cPanel?

[chrishdman87]

Try creating a .htaccess file, then add "RewriteEngine Off" (or On, either way) at the very top

[rapidgen]

yes - 'error logs' it's called, iirc

[BlaZe]

The server is having high load. Contact your host to shift your site on different server.

[Lock Down]

Make sure your chatbox folders and any other recent ones have owner/group set to your site name as the rest of your forum folders.

[Jesse]

Okay. If we take the chatbox away the website run's fine and dandy. But if we run the chatbox even on another link instead of the homepage it still crashes often. We have contacted are host and they have no idea what is going on. Unlimited bandwidth.

The server is having high load. Contact your host to shift your site on different server.

This seems too obvious of a solution lol If it is this, move to another host as your current one cannot spot obvious problems and should not be allowed near a server.

[Lock Down]

High load should be detected. But is this a shared host?

If so you might get kicked.

[Jason B]

Thanks. I'm just going to have to deal with it for now.