Webthosting scammed me $150

[woja]

Let me tell you a story of how Webthosting scammed me out of $150.
The whole chain of events including screenshots can be found at http://www.besthostingforums.com/showthread.php?t=20258

Dec 22 - Bought 1month 100Mbit UNMETERED VPS from webthosting. They claim "Unconditional Hassle-free 30-day Money-back guarantee". What's the harm I said to myself.
Received the account details within a few hours. Support was really bad and unhelpful. Ended up paying an additional $5 for Kloxo which I didn't need, and had to reformat the server to get it back to Ubuntu.
Speeds are constantly between 500KB/sec - 1500 KB/sec. Clearly not anywhere near 100Mbit.

Dec 23 - Speeds picked up to 4000KB/sec for a couple of hours, then dropped back down.

Dec 23-26 - Speeds around 2000-3000B/sec at times, and 1500KB/sec at other. Was told by Bentink that if I wanted faster speeds, I needed to upgrade my account to a higher tarrif. At the same time, he offered me a great discount if I upgraded and added some additional month. That was my falling point. I thought - well now I'm getting 1500KB/sec (not even close to 100Mbit), maybe if I pay more I'll get better service. WRONG!

Dec 27 - Paid $133 for an additional 7 months + upgraded to a higher-end service. Speeds IMMEDIATELY plummeted to below 1500KB/sec constantly.
All of a sudden Bentink starts saying that speeds do not depend on the type of service, and that it is only dependant on userload.
I say, fine. You lied to me. I want a refund under your "unconditional hassle-free 30-day money back guarantee". Guess what. No can do. Since I upgraded, this was my second invoice. Under a hidden clause in their TOC, you can only get a refund for the 1st invoice (with a deduction of $15). Not exactly unconditional and not exactly hassle-free.
Bentink just says that "Unconditional" means that it needs to abide by all the clauses in their TOC.

Dec 28 - Speeds dropped to 15 - 200KB/sec constant rate. If I wanted these speeds I would have used my own home internet connection.
Bentink now starts calling me a lier and says these speeds are not true. He says I should be getting 10-11MB/sec.
Later that day he changes his view and says I should not even expect to get anything near 4-5MB/sec since "You get what you paid for"
A few hours later he tells me that the server is just overloaded since people are using all the bandwidth. So everything is ok, I must just wait for everyone else to stop using their servers and then maybe I'll be ok.

Dec 29 - Speeds still terrible. Now he says, you know what I'll just start capping everyone. 1MB/sec is great speed for what you're paying! What do you want from me? He also adds that 500KB/sec is considered good speed for webhosting, so I should be happy.
So now, everyone bought 100Mbit, but is now capped to 10 Mbit
End of the day - speeds are at 50KB/sec

Dec 30 - Bentink now starts saying that I broke TOC and I should be lucky he's not canceling my account. His interpretation of breaking the TOC is that I requested a refund on a 2nd invoice. Nice.
As for speeds. They went down to 10-20KB/sec.
Now all of a sudden Bentink says: Well you know, we didn't bother to protect this VPS from DOS attacks. Maybe you're having an attack. Lemme check that.
After a few hours, speeds finally go up to 820KB/sec. woohoo.
So, after 3 days, speeds finally picked up to max 3MB/sec for a few hours. That's clearly nowhere near 100Mbit, but better than nothing. After a few hours, speeds went back down to 500KB/sec

Jan 1 - Server completely down for 11 hours. No answer from support ticket.
After 11 hours. Server back online. Speeds picked up a bit, but guess what. No longer unmetered. Now it's capped at 2TB/month. It's quite a large cap, but still - I bought unmetered so wtf?

Jan 2 - Back to dialup speeds - 10-20KB/sec

Jan 4 - Speeds back now ok - however still have 2TB capped on a supposedly unmetered package.
VPS of course down again for another 5 hours.
Server back online after 5 hours. Speeds back down to less than 150KB/sec

Jan 5 - Bentink removed the 2TB cap. Now I have unmetered, but the line is CAPPED at 10Mbit. Support ticket says to me that I will never get a download speed higher than 1MB/sec. They also threaten again to delete my account if I don't stop complaining about their crappy services.
They say I need to choose: 1MB/sec unmetered vs 5MB/sec metered. This is not what I signed up for.
Also, today they change their "Unconditional Hassle-Free 30-day Money-back guarantee" to "30-day Money Back Guarantee". Admition of guilt anyone?
He also says that anyone who expects to get 100Mbit from his 100Mbit line is obviously a noob, and that I should know that I will never get anything higher than 5MB/sec at offpeak times.
Straight after getting the threats, server goes down again for a few hours.
My understanding from their threats is that they deleted my account.

I decide that I've had enough and so I file a dispute with Paypal. Obviously the dispute gets rejected because it's an intangible.
So, that's a nice $150 well spent.
All I can say is to stay away from WebThosting. They are very unfriendly and will do anything to keep your money even though they offer a "money back guarantee"

woja Reviewed by woja on 17th Jan 2010. Webthosting scammed me $150 Let me tell you a story of how Webthosting scammed me out of $150. The whole chain of events including screenshots can be found at http://www.besthostingforums.com/showthread.php?t=20258 Dec 22 - Bought 1month 100Mbit UNMETERED VPS from webthosting. They claim "Unconditional Hassle-free 30-day Money-back guarantee". What's the harm I said to myself. Received the account details within a few hours. Support was really bad and unhelpful. Ended up paying an additional $5 for Kloxo which I Rating: 5

[Lisvo]

here we go again lolz

[DDLwarez]

me too 80 $

[CJ]

I know they are Worst Hoster you can ever Get. They take around 2 days to setup ur acc. No reply to support ticket on Timely basis. And always give some or other threat. They have many Hidden clause like "If you raise Dispute you will have to pay 50$" etc. I will like to say Simply "Fuck off" to them.

[sniper]

ahh....bad to hear tht...i thought webhosting is a good site...

[sniffdog]

That's one of the scam strategies of Webt. Giving large discounts for a longer period and then reeling in an amount larger than a normal monthly fee.

http://www.besthostingforums.com/showthread.php?t=22661

At the same time, he offered me a great discount if I upgraded and added some additional month. That was my falling point.

Woja, It think you've made your point already in the VPS thread. Why open one again?

Don't say I didn't warn you about trusting Webt more money than just a monthly amount.

[Raptile]

learn to check the other users reviews about the hosting company before buying a Plan from them, other users has already posted that they got got scammed from webthosting , goodluck next time.

[woja]

I just wanted to have one organized thread summarizing the whole chain of events so that Bentink can stop lying about everything and spinning everything around all the time with his false claims.

[Nick]

You need to do your research before buying, this host has a well known rep for scamming people.

[Profit]

Go with Wrzhost man. People say bad things about them (more good then bad) but I have had NO problem what so ever with them at all. I don't use it for uploading or downloading but my site speed and up time have been great so far, so has the support when I needed it.