rapidshare blocked by account... PLEASE HELP

[yasser37]

hi all

so this is what happened

I use my account for myself ONLY. the point is that sometimes i use it with rs2rs or with rapidleech servers

I also use RUM

yesterday, Rum was giving me a stupid error but I had to use the account so I logged in using VPN


this screwed everything up

after few min

Rapidshare detected my account as FRAUD as it said it was used by several users


so I mailed them about 9 hours ago telling them this

Dear Rapdshare support


My account had this error

Fraud detected, Account ********: This Account has been illegally used by several users.


my alias is
*****

I don't know why this happened. I am not sure whether it was hacked or what.


please help me get my account back. I am eagerly waiting for your reply.


best regards

their reply

unfortunately, the available information does not allow us to identify any
account as yours yet.
 
If you have paid via PayPal please write again from the e-mail address you
used at PayPal to pay for the account.
 
If you cannot access that e-mail account anymore, please send us the
transaction-ID (17 digit and letters) from your PayPal account or the receipt
number (XXXX-XXXX-XXXX-XXXX) directly.
 
If you have paid via wiretransfer please let us know the following:
- the reason for payment which was generated on our website and used for the
transfer (e.g. 123456++test++rapidshare.com).
- the exact payment date.
- the full name of the person who sent the payment.
- Amount in EUR
 
Please include the information in your message text and do not send it as an
attachment. Thank you.

I have bought the account from a person not from RS directly so what should I say

I still got no reply

I wonder what I am supposed to do

the account has LOTS of files and points and I really tried hard to earn them


any suggestions?


thanks

yasser37 Reviewed by yasser37 on 25th Nov 2009. rapidshare blocked by account... PLEASE HELP hi all so this is what happened I use my account for myself ONLY. the point is that sometimes i use it with rs2rs or with rapidleech servers I also use RUM yesterday, Rum was giving me a stupid error but I had to use the account so I logged in using VPN Rating: 5

[Benzoman]

Call 'em and play dumb...lol

Tel.: +41 41 748 78 80

This department is available Monday to Friday between 08:00 and 05:00 CET
and Saturday to Sunday between 10:00 and 19:00 CET.

[Chutad]

brother sorry to hear this.. d same happened to me earlier this month..!!

well tbh next time don't use your premium a/c for uploading instead use a collectors a/c for uploading.!!

d reason behind your a/c getting blocked is due to that u may have used d a/c simultaneously with rl for yourself with rs2rs or RUM..

n may b u have got earlier some 2-3 mails from RS regarding your a/c being shared..

if u brought this a/c from rs reseller or directly from rs.. then something can b done.. otherwise if u got it from someone who generated u dis a/c.. den sorry..!!

[yasser37]

omg

this can't happen to me!

it had like 350 gb of files and almost 75k premium and 65k free points!

I need to do something

+

I can't call the

btw

I only got one mail before and at that time I really shared my account but didn't do so after that

[Benzoman]

Anyone know how fast they reply to emails?
I would think even 9 hours is a short wait....I'd give at least 24-48 before I'd panic...

[yasser37]

I am not sure about how long I should wait

+

if anyone can call them for me I will give him all the information needed as am not gd in the calling part

[Chutad]

d thing is that u can get it back if u bought it directly from rs or from a resller.. not from one who generated u a a/c..!!

d mail from rs to u would b that..

Unfortunately we can not verify the premium account using your information.

You bought the original account from a reseller.
Please contact your reseller, because he manages your premium account.

A complete list of our resellers can be viewed on our website:
http://rapidshare.com/resellers.html

Tell him that he should contact us to verify you as the account owner of the
original account.

[yasser37]

damn!

I didn't but it from a reseller

[yasser37]

should I send another email or just wait?

[doni]

they will reply on monday no worries man just chillax they will reply i promise.
and no don't send another email.
they will email you with this question "are you sharing your account you just reply no"
and that's the end of story after that they will send you another email in few hours later with rapidshare account information and another password so you can login and don't share your account mate cause next time they will ban and block you if this happens.