The Official Payza Support Thread

[Payza_Advisor]

Payze please help me with my Transaction code.I forget my code and when I put my date of dirth the are not found me.Thanks

Hi Stana,

Are you still having issues resetting your transaction Pin? Get in touch with our advisors, shoot them an email, they'll have to authenticate you before being able to reset your Pin.

https://helpdesk.payza.com/index.php?/Tickets/Submit

Kind regards,
Tarik

---------- Post added at 12:03 PM ---------- Previous post was at 11:53 AM ----------

Hello Payza Advisor,plese solve my problem.I send a few e-mail.My last support ticket is
WNR-127-54554

THANKS

Hey Stana,

How are you, send our support that piece of ID, it looks like the attachment didn't make it through.

Regards,
Tarik

---------- Post added at 12:13 PM ---------- Previous post was at 12:03 PM ----------

We are aiming to get back to tickets quicker than ever, thanks for noticing

I had the account taken care of for you, you'll notice next time you log in.

Take care,
Tarik

hello Payza_Advisor

i wan't to downgrade my account from Personal Pro to Personal Starter so i submitted ticket today and got my response within few hrs itself and i am so happy to get a fast reply from you

but i when i downgrade i get the following message

The account cannot be downgraded because it was previously changed

and my previous ticket id HOI-982-90858

just help me to downgrade my account

right now i have not submitted any ticket regarding this do i need to submit a new ticket

thanks for your support

[sathishkumar]

We are aiming to get back to tickets quicker than ever, thanks for noticing

I had the account taken care of for you, you'll notice next time you log in.

Take care,
Tarik

thank you Payza_Advisor

just checked now & found that my account has been changed to personal starter thanks for your support

[vennom23]

hi tarik can you complete my withdraw please 109E1-31601-D3FF1

[Payza_Advisor]

dear Payza_Advisor

my Account Status Temporary Hold with no reason ?

i don't kown why ,Ticket ID: GTT-307-97628

can you help me ?

thank you

Hey Lolsobs,

I checked the ticket out, won't be much longer before you hear back from one of our team member. It looks as if an automated security feature may have picked up on something. Once everything checks out you'll regain access to your account.

Take care,
Tarik

---------- Post added at 01:41 PM ---------- Previous post was at 01:26 PM ----------

Hey Payza_Advisor,
Can you please take a look at this ticket [#VDJ-645-57093]
I have been waiting since a week to get this issue resolved.
Thanks!

Hey Sahil,

Our records show that your account is already verified. Can you send us a screen shot of your account status if it shows unverified on your end?

https://www.payza.com/support

Take care,
Tarik

[xTreme]

Did you ask for an update regarding Indian Bank transfers from your guys Tarik ?

[Payza_Advisor]

Dear Payza_Advisor,
I don't know why my account has been restricted
My prepaid card is canceled , what happen with my account ?
And i already send to payza a ticket with this number : Ticket ID: EMY-401-23432
Please check for me, today i go to a ATM request money but it declined !!! Please tell me more information
Thank you so much

Hello nhatquang1,

Thanks for the details, I'll arrange for some one to address your issue. You'll hear back and get a reply to your ticket EMY-401-23432.

Best wishes
Tarik

---------- Post added at 02:51 PM ---------- Previous post was at 01:56 PM ----------

Looks like it's good to go EnzoLouis!

[QUOTE=EnzoLouis;1689653]Hello,
Got news ?

[champ of champs]

Payza Advisor,

I guess you missed this one :- http://www.besthostingforums.com/1687376-post1117.htm

Please check it

Thank you

[Payza_Advisor]

Payza please chek for me... still peding
Date 10/18/2012 Reference Number 11BF1-577B1-44877 Transaction type Withdrawal
Date 10/25/2012 Reference Number 0AB1B-C031F-C9F45 Transaction type Withdrawal

These both look good to me vishmaria, they might have cleared after you wrote your message yesterday.

Take care,
Tarik

[Sahil]

Thank you for your help Payza_Advisor!

[Payza_Advisor]

my money stay pending since 10/20/2012 reference number 109E1-31601-D3FF1 Transaction type Withdrawal when is ready ?

Hi Vennom23,

I apologize about the delay, I put in an email to have your transaction reviewed. You should see the status of the transaction change shortly.

Regards,
Tarik