The Official Payza Support Thread

[rodolfo]

I've read on your website "Note: Higher fees apply to some industries: 3.90 % + $0.59 USD for receiving funds." which are this industries?

And this: "Foreign exchange rate includes 2.5% over the wholesale exchange rate at which we buy our currencies. Exchange rates are adjusted regularly." means that everytime someone pays in a foreing currency you apply this rate and is charged to the seller? buyer?

Thanks.

[z3r3f]

What credit cards does payza accept?someone is trying to send me money with mastercard but he says the card does not go through

[phimnhackich]

i am so nervous now
all my affiliates money (hotfile&ryushare) goes to payza
just requested first payment on aug 22, will keep you guys updated

[Payza_Advisor]

Hi marko

Plz see this ticket #OHN-318-53811 and you will find attached swift photo copy
Let us know if not to resend

Hi adnan,

Looks like this one got credited to the senders account. Check with the sender, they should be able to confirm this with you. Let us know if you have any other questions for us.

Have a great one

---------- Post added at 11:42 AM ---------- Previous post was at 10:57 AM ----------

Mr. Marco Are you on holiday? What happened to my papers? There is no update from you accept telling me that in a day or two I will get my complete swift message? Its ok if you have not sent the money and given me some fake trace id leave it just send my money now or just put my money again in my payza account so i can withdrawal it by bank transfer.

Hey pranavjpr, I could not have anticipate these delays, I'm very sorry it's taking this long to get the documents to you. We have already sent the request, and sent a couple reminders. As soon as we get these documents we won't hesitate the send them your way.

Thanks

---------- Post added at 12:35 PM ---------- Previous post was at 11:42 AM ----------

Hey, You receive from filehosting payouts right? I suggest looking for the one that most fits your situation, maybe look for a general category that you can go under.

Take care

---------- Post added at 12:45 PM ---------- Previous post was at 12:35 PM ----------

Payza clearly have problem with bank wires sending or receiving even now linkbucks told they will delay payments coz payza here is taking to long to receive there wire transfer my advice is and please respond to why don't u people make a meeting with the team responsible for bank wires hire more if u need and make it as smooth and easy as it with paypal why don't u make direct bank transfer available in tier A countries link moneybookers immediate bank transfer immediate just send the money from bank few minutes it's in account haven't u people got enough complains already about your wire service ??

Thanks for the suggestions!

I can tell you that we working towards bringing down wait times for our members. As is we have to work very closely with our partners to ensure everything runs smoothly. When there are slight mistakes in the way a wire is sent, unnecessary delays occur, and because of this, we take the fall. We anticipate these delays getting drastically reduced as we improve certain processes we feel will get things running smoother.

I'm going to forward your words to our wish list so our team can have it in writing. Let me know if you have any other suggestions.

Take care and thanks!

[Harshadewa]

Hello,

I have a site:
SpeedyRDP.com

I submitted my site for review (don't remember when) and it got approved.
Today a client tried to make a payment via Payza. But he got this message:

"We apologize for the inconvenience.
This merchant is not able to accept payments through Payza at this time.
Thank you for your understanding."

I thought if I get approved this wouldn't happen.

I use WHMCS as the billing portal. I entered these info in Payment Gateways

Login ID: [my payza email]
Security Code: [I got this code from My Payza Account Main Menu > IPN Advanced Integration > IPN Setup > IPN Security Code]
API Password: [Empty]
Test Mode: [Unchecked]

Am I doing something wrong?

Please advise.

Thanks

[Payza_Advisor]

Hey, thanks for the question.

Check out our user agreement section Regulated Account Types and Industries

Section 8.01 -->Regulated Industries

https://www.payza.com/legal-agreemen...and_industries

There you can find the list of regulated business types that would be considered to be part of the higher fee structure of 3.90 % + $0.59 USD for receiving funds.

As for the exchange rate, we get the rates first thing in the morning and apply a 2.5% fee to the amount you are looking to convert.

I hope this helps clarify things
Let me know if anything is unclear mate.

Take care

I've read on your website "Note: Higher fees apply to some industries: 3.90 % + $0.59 USD for receiving funds." which are this industries?

And this: "Foreign exchange rate includes 2.5% over the wholesale exchange rate at which we buy our currencies. Exchange rates are adjusted regularly." means that everytime someone pays in a foreing currency you apply this rate and is charged to the seller? buyer?

Thanks.

[Froomple]

Err.. Marco, my dispute for 15$ was finally resolved after 2 months, and i got only 4.50$ ? WTF ?

[Payza_Advisor]

What credit cards does payza accept?someone is trying to send me money with mastercard but he says the card does not go through

Hey z3r3f,

Payza is processing Visa credit cards exclusively for the time being. We are looking at offering more options but no ETA on that right now. If any of this changes, we'll communicate this to all our members.

Let that person know that they should try it with a Visa. We are waiving the 3.5% deposit fee, so it's now free for everyone!

Take care.

---------- Post added at 01:10 PM ---------- Previous post was at 01:07 PM ----------

i am so nervous now
all my affiliates money (hotfile&ryushare) goes to payza
just requested first payment on aug 22, will keep you guys updated

Hi phimnhackich,

Is it your first time using Payza? Here you'll find useful information posted my members as well as my self.

Welcome, and feel free to ask if you have questions.

Take care

---------- Post added at 01:23 PM ---------- Previous post was at 01:10 PM ----------

Hey Harshadewa,

I noticed the website is approved and should be good to go to received payments.

I also noticed you submitted support ticket to our Business Helpdesk, I actually moved it over to our Integration department, they'll be more suited to check it out for you.

They should be able to help you out or at least point you in the right direction.

Take care!

Hello,

I have a site:
SpeedyRDP.com

I submitted my site for review (don't remember when) and it got approved.
Today a client tried to make a payment via Payza. But he got this message:

"We apologize for the inconvenience.
This merchant is not able to accept payments through Payza at this time.
Thank you for your understanding."

I thought if I get approved this wouldn't happen.

I use WHMCS as the billing portal. I entered these info in Payment Gateways

Login ID: [my payza email]
Security Code: [I got this code from My Payza Account Main Menu > IPN Advanced Integration > IPN Setup > IPN Security Code]
API Password: [Empty]
Test Mode: [Unchecked]

Am I doing something wrong?

Please advise.

Thanks

---------- Post added at 01:32 PM ---------- Previous post was at 01:23 PM ----------

Err.. Marco, my dispute for 15$ was finally resolved after 2 months, and i got only 4.50$ ? WTF ?

Hi Froomple,

I'm sorry to hear that. I understand your point, unfortunately we don't guarantee disputes. Luckily it wasn't a total loss.

Our Resolution Specialists have decided that all who filed disputes with this merchant and suffered losses would get 30 percent returned.

Take care

[Harshadewa]

Thanks a lot for the prompt reply. I hope this will be resolved soon. Because there's going to be more payments coming!!

[pranavjpr]

Mr. Marco So what happened in my case? Reference Number: 4BA3B-1760C-B09EB Ticket ID: RPI-553-90850 money has not came in my bank and nor you have given me any MT -103 till now. have you forget my documents? or money has not sent yet to me n thats why you can't give MT 103 to me? where are you as u just updated till now that papers on the way. hope you not on holiday today