Beware of Ultimatehostings.com

[kayce29]

Stay away from Ultimatehostings, they are liars, worst wannabe host who sale bad vps nodes and will run your website to the ground in a matter on four weeks.
I bought a vps from them a month ago, it took about a week getting my website transfered and setup from a shared hosting which never suspended my account ever, the only reason I moved to vps was because of storage issue. Everything seem to be working fine until 2 weeks ago, they suspended my vps without a single email, causing my website which get 4-5k daily page view to be offline for about 6hrs, when I found out on my own, I emailed their support, and they lied my website was draging down their servers node. They however turned it back on after that email
A few days after I renewed with them for another month, my vps/website went offline again without a single email, this is supposed to be a fully manged vps hosting so the cailm.
I emailed them to ask whats is going on as the downtime is getting out of hand, after a few hrs I got a reply from them
James,

I'm sorry to say that our node is having hardware issues and we've decided to witch providers, we are deploying a new node and will move your VPS to the same, we will also credit your next invoice with 50% discount.
Regards,
Nick
Senior System Administrator

Huh huh, isnt this the same node they cailm was the reason why my vps was suspended just a few days ago?. Then about 2hrs later they sent this email
Server2.ultimatehostings.com down
CUrrently we regret to inform everyone about the unexpected downtime of our US node due to fauly hardware issues, we are workin as fast as we can to have the server back online. During the same time we are provisioning another node and would move your accounts to the same. We will also credit your next invoices with 50% discount. Please note that during this process no data will be lost as we've already ensured the same.

Please do accept our sincere apologies for this unexpected incident.
I then contacted their support again because the downtime is taking too long,the ignored that email for about 8hrs and then replied.

Hello,

We are not ignoring you. We will move your server to another node.
We are generating the backups now. We will keep update to you.


Regards,
Alex
Support Department,
Ultimatehosting.com

Okay no problem, seems my vps/website is going to be online soon after 3 days downtime. I wasited and a full day passed, vps is still offline, I emailed them again, there reply

James,

We are not purposely doing this, we can provide you a brand new VPS but at this moment we are just waiting to get all the data back from the DC, the DC are not assisting as expected.

Regards,
Nick
Senior System Administrator

Did yall catch that lie? Didn’t they already say they were already generating a backup just a few day ago? Now iam worried, very very worried, I emailed them again asking them if they are saying they don’t have access to my files? Because I thought I was dreaming, their reply
James,

As of now no do not have access to the data, however we're trying hard to get all the data back.

Regards,
Nick
Senior System Administrator

Now iam mad, as I can clearly see they think me a fool, I want out, I asked for my files back so I can move to another host, here is their reply again
James,

As of now we do not have access to the data as the DC is holding it, we are trying our level best to get it back. Also we're not scammers the post that you see on HD that client has been refunded already. People have a habbit of doing this without actually having some patience.

We appreciate you to be patient while we sort this out. If you want we can just go ahead and deploy a new VPS for you.

Regards,
Nick
Senior System Administrator

Did he just say he wants to deploy me another vps without my files, and what will I do with a new vps without my files? SMH And another reply, still asking for my files back,

James,

We are not scamers we are doing everything we can to get the data back, we aren't changing reasons, our DC has taken the node down due to some abusive incidents and they are not properly assisting us, so we are trying to get the data back in every possible way.

Regards,
Nick
Senior System Administrator

So from their cailm of hardware issues to now abusive incidents? BUSTED! I just want my files back and since they said their DC isnt helping, I emailed their DC and got a reply 10mins later and here is the DC reply


Your reseller has been provided with a URL in order to retrieve the data. This information was provided to him just a few days ago. If you have any further questions, I highly suggest you personally contact your reseller directly for more details.

Thank you for your time and patience.

Mike R.
Customer Service Specialist
BurstNET Technologies, Inc., and BurstNET Limited
Customer Service/Sales/Billing is available 8AM - 5PM (Eastern Standard Time) Monday – Friday

Now I can clearly see these guys are scammers, there is no mention of the downtime in their servers downtime area, so I forwarded him the DC email and 20 mins later he replied
James,

Yes they provided a URL but it's of use since it only allows to download one file at a time and nothing else, can you imaging how many files exist? We are trying to get proper access so that we can download all the data and not download one file at a time.

Regards,
Nick
Senior System Administrator
And more lies

James,

We understand how you feel however calling us scamers and liars isn't going to help as we are doing everything in our possession to get your data back. Also we aren't hiding anything from you we have explained you that the DC is holding the data and is not providing us a viable option to download it, they just provided us a URL using which we can download one file at a time, so this is not good as compared to the hundreds and thousands of files every server has including yours.

You might think that we do not care about our clients when it's not the case as we're really striving hard to get the data back.

Regards,
Nick
Senior System Administrator

So these guys went from lying about their DC holding the files to they did give them url to download the files in a matter of 1hr?. These guys have basically killed a website that had over 5k daily page view. My website has been offline since last Tuesday and remains off . I plan to expose these guys and warn other innocent customers before they get scammed by these guys, I also plan to report them to paypal, BBB. Pls does anyone here know what more to do to put these liars out off business and get back my files please share. Thanks

kayce29 Reviewed by kayce29 on 17th Apr 2012. Beware of Ultimatehostings.com Stay away from Ultimatehostings, they are liars, worst wannabe host who sale bad vps nodes and will run your website to the ground in a matter on four weeks. I bought a vps from them a month ago, it took about a week getting my website transfered and setup from a shared hosting which never suspended my account ever, the only reason I moved to vps was because of storage issue. Everything seem to be working fine until 2 weeks ago, they suspended my vps without a single email, causing my website Rating: 5

[ultimatehostings]

We are not doing this purposely, we are working things our with our DC. But I guess you are not at all understanding this or don't want to rather.

[kiran_n444]

Kindly, read the rules about "Scammer" threads.

[DeathNote]

I think you got busted red handed the dc provided you a link where to get the data but you claim the dc isn't giving any help when they did.

He didn't break the.rules he said beware its like a warning not an actual claim learn how to read

[kayce29]

Iam just trying to warn people, if i broke any rules let me know and i will fix asap, but everything in the post is correct, my website has been down over a week now and they are lying about my files

[ultimatehostings]

I think you got busted red handed the dc provided you a link where to get the data but you claim the dc isn't giving any help when they did.

He didn't break the.rules he said beware its like a warning not an actual claim learn how to read

Yes they did provide us a URL however it would make no sense at all where you are only allowed to download a single file at a time. we explained this to the DC we even sent screen-shots but they don't seem to accept or understand the problem.

[kayce29]

Save the lies for kids, anyone can clearly see what a liar you are

[Roosh]

kayce, kind advice to u ! try to get those files from their URL, ask them for the URL u download it, else paypal dispute

[Sp32]

All of their replies are professional and seem legit. A hosting provider can't help it if something goes wrong at a data center, if they can't download all their files at once and have to download each file individually, then of course they're going to speak to the data center about fixing this so they can do it in a much quicker manner.

They were also willing to give you a discount on your next month of hosting and provide you with a different VPS (although it has no files which can be an inconvenience, but if you are left with no other alternatives, it is better than nothing)

A hardware failure can be caused from abuse so that isn't a lie.

Please update this thread in a couple of days with the outcome of what is happening.

[kayce29]

kayce, kind advice to u ! try to get those files from their URL, ask them for the URL u download it, else paypal dispute

Thanks, i have already asked them for the url to do it myself, they said no, You can see what kind of host they are