Paypal, what can I do about this Credit Card chargeback settlement fee?

[Siruthuli]

Hi guys,

Someone sent me ?81.00 for doing a web design. He had sent it from a hacked account. The money was sent via paypal.

I then had a chargeback saying the payment was unauthorised. So ok, I refund the amount.

But then paypal writes
"The credit card company charged a settlement fee, and as a result, we
debited your PayPal account to cover this fee. This is in accordance with
the terms of the PayPal User Agreement."

And charges me "?15.19 GBP" for it!

What can I do. I definitely don't want to pay this shitty amount for something which I did not do wrong!

Siruthuli Reviewed by Siruthuli on 12th Mar 2012. Paypal, what can I do about this Credit Card chargeback settlement fee? Hi guys, Someone sent me ?81.00 for doing a web design. He had sent it from a hacked account. The money was sent via paypal. I then had a chargeback saying the payment was unauthorised. So ok, I refund the amount. But then paypal writes "The credit card company charged a settlement fee, and as a result, we debited your PayPal account to cover this fee. This is in accordance with the terms of the PayPal User Agreement." Rating: 5

[RT]

I don't think you can do anything about it, just be careful when you do business in the future.

[sniffdog]

These fees belong to the standard procedure for chargebacks. Only accept payments from Paypal balance.

[cyber-cliff]

what if you widraw all the money and nothing left in your PP? still they charge you back?

[sniffdog]

Yes, you will end up with a negative balance with a friendly request of Paypal to fill up your account.

[Siruthuli]

My balance is in Negative. As you withdraw money, your address is correct. So if you close your account even, they will send you a letter and ask for the payment There is no way out. Only way, QUIT paypal for ever, they are the most unsafe payment processor for any seller online.

[cyber-cliff]

wtf! ok now i know.. thanks!

[t3od0r]

These fees belong to the standard procedure for chargebacks. Only accept payments from Paypal balance.

How to accept only from paypal balance? How we know they use a credit card or not?

[0ccul7]

Call up Paypal, and tell them what is the issue. Don't sound like a chicken and be a bit more like they did the wrong thing.

Sound furious about your money and tell them what actually happened.

Should help you.

Or else, nothing to do

[EL-Warez]

I will agree with occul..

Call them and try to solve this by phone not be emails or etc.You won't lose anything,you might gain.Although its hard as its a hacked account and they dont care about the balance..They care about the credit card that it was used..