No refund because of OS not available?

[MediaStar]

Ok this is how the drama is begin. On Friday 03 Feb GMT+8 im ordered Dedicated Server, on site got option list for uBuntu



I know, almost all Dedicated Server process took 24~48H and he promised me ill get server on Monday.



Im still not getting the Dedi until now, then im update the ticket again. Look what they reply me



I cant wait for it anymore, when i request for refund he said

I'm afraid there are no guarantees

and he told me

and it will be ready within the next 24 hours

waiting again?

So in this case the refund is really not available? They should make confirmation before put list of OS

MediaStar Reviewed by MediaStar on 7th Feb 2012. No refund because of OS not available? Ok this is how the drama is begin. On Friday 03 Feb GMT+8 im ordered Dedicated Server, on site got option list for uBuntu http://i.imgur.com/M9hS2.png I know, almost all Dedicated Server process took 24~48H and he promised me ill get server on Monday. http://i.imgur.com/zbxmg.png Im still not getting the Dedi until now, then im update the ticket again. Look what they reply me Rating: 5

[vizoomer]

1st thing, enlight us which reseller it is ?

[MediaStar]

1st thing, enlight us which reseller it is ?

Not now mate, but its on KWWH

[masterbator]

too late your server is being setup, there's no way they will refund your money

but actually you can remote reinstall the OS to ubuntu
just google it there are tons of guides for that

[MediaStar]

how they setup it if ubuntu not available?

[robert420]

Ubuntu is available at NL datacenter for softlayer cause they've it listed on there website it's always better to mention which provider you're talking about to me seems like they've very little knowledge of Ubuntu this why they're telling clients who order from them that Ubuntu can't be installed when infact that's a lie there several peoples I know they've Ubuntu installed on there softlayer NL server.

I recommend that you mention the provider you went to get this dedicated server as I've told people before it's always best to buy directly not from a reseller.

[MediaStar]

Ubuntu is available at NL datacenter for softlayer cause they've it listed on there website it's always better to metnion which provider you're talking about to me seems like they've very little knowledge of Ubuntu this why they're telling clients who order from them that Ubuntu can't be installed when infact that's a lie there several peoples I know they've Ubuntu installed on there softlayer NL server.

I recommend that you mention the provider you went to get this dedicated server as I've told people before it's always best to buy directly not from a reseller.

edited...

[robert420]

I recommend that you vist softlayer live sales chat tell them your issue they should be able to help you out even more probably yet make them send your money back since they're stating the operating system you want installed can't be done.

[ravim]

MediaStar@ HostHatch

OMG. They are on the KWWH. Let us know they refund you or not?

[MediaStar]

OMG. They are on the KWWH. Let us know they refund you or not?

Not yet, SL also ask me this question



Seem like refund is available, but almost of hosting provider hide behind thier OWN TOS