Bad experience with Ecatel

[Ecatel]

I dont want to start any discussion with our reply below. Just wanted to say our words and sort some things out here.

Topicstarter started his topic only because we denied him to become our customer. We told him that we dont want his business. Because we make low profits. He also started the very same topic on other forums.. Whats his problem? Just go on, make a deal with another provider and continue your business. This can happen, companies are free to deny people they dont want to become their customer.

Regarding l0calh0st his posts in topic. I do not understand why he is so negative. I see he is working for boxslots.com. One of the companies we ended all our contacts with (on our initiative!). We told them we are not interested in their business once they take over motionite their servers. We truely have a valid reason for that. Because we told them we dont want their business and did not renew their servers. Maybe this is the reason for the flaming about us in this topic? I cannot imagine any other reason. Regarding the upgrade issue, i know this happened in your account. One of our hardware suppliers did leave us in the dark. Finally we did upgrade your server and fixed the issue. If you wish to be compensated. Just PM me and i arrange something for you.

Telling we have issues frequintly with our upstreams? What a nonsense story. This happened once maybe 4 years ago and it affected us for a day? After that we did not have any issues with any of them? We are a member of AMS-IX since 2007 and deal with some carriers for YEARS. As a matter of fact we are expanding with them almost each 4-8 months to more and more capacity.

Regarding the not automatic reboot option, many of our servers have automatic reboot in their controlpanel. Some dont but if they open a 911 ticket they get almost INSTANT reply for a reboot.. Our customers can confirm this..
Speed issues should not occur in our network. If so please contact support and we will do everything what is possible to help you and solve the problems.

Currently our business is still growing and many of our customers are very happy with our services. 911 tickets can be opened in real emergency and our customers get almost instant replies to them. Ofcourse their will always be people negative, whatever we do their opinion will not change.

@Teks0427, you can always pm me or ask any questions. We are not that often on this forum but do our best. Else just open a ticket in our ticket system if you are in a hurry.

About our website which is not working correctly. I know. It is not good and must be solved sometime. If anyone knows any (good!!) webdesigners just PM me and i will forward it to the person in charge about our company.

I just wanted to tell anyone in this topic we do our best for our customers and take them serious. We are in business since 2005. That means we exist for 7 years now. If we are not serious and do not care about our customers then our business shouldnt have been on the net for such a long time and many coming years.

Currently we are bigger then we ever were and are expanding/migrating all customers from the old customer system to a new system.

[dotvps]

SINCE WHEN WERE THEY HERE? i thought they only had an account on WHT.

[snowmanrene]

They were here since December 09, back when Senior Management was testing out the Respected Host usergroup......what a fail that turned out to be.

[Mr Happy]

They were here since December 09, back when Senior Management was testing out the Respected Host usergroup......what a fail that turned out to be.

Ecatel and TippiE were the only ones on the Respected Host usergroup so they were transferred at the time to the Respected Members. The Respected Host was not a fail usergroup. It wasn't just worth keeping it with two members so it was removed the time the Respected Coders group was formed as that had more members. Both of them are still respected.

[snowmanrene]

actually Storming ended up in it too and some other host guy

[foxman]

You asked for cheapest dedi server, and they said they are not interested?