AlertPay Warning To Sellers

[jayfella]

have you not read that when people call, they are left on hold and people end up putting the phone down after being left on hold for so long. When they open up a support ticket, they are given an answer that is completely different to the problem reported. You also get your account blocked without reason when pointing out hidden fee's to potential customers Its ok, though. This isnt the first time AlertPay has been banned from all major credit card companies, it happened back in 2006 as well.

[AlertPay Team]

have you not read that when people call, they are left on hold and people end up putting the phone down after being left on hold for so long. When they open up a support ticket, they are given an answer that is completely different to the problem reported. You also get your account blocked without reason when pointing out hidden fee's to potential customers Its ok, though. This isnt the first time AlertPay has been banned from all major credit card companies, it happened back in 2006 as well.

Hi jayfella


There are no hidden fees.


Our fees can be found on this page, https://www.alertpay.com/en/fees.aspx.


In addition within your account, you will see the fee when you conduct a transaction.


As well, because we are an accredited company accounts must comply with the verification process. This is standard a standard form of compliance which we and our members must adhere to.


Cheers


Sean

[AlertPay Team]

I have experience with this also.
I ask one thing, and I get answer for something completely different and that just pisses me of. It's like they are just doing autoreply with copy-paste
So, instead of answering my polite ticket, they deal with my pissed of ticket then

Hi infernohuman

Could I have the ticket ID you are referring to?

If a ticket was not answered properly, then I would like to bring that to the attention of the Customer Service Director.


Cheers


Sean

[Tele]

uploading.com also stopped their withdrawal from Alertpay ,

[AlertPay Team]

Thats why alertpay sucks

As a professional company, we do not discriminate against culture and we strongly condemn your comments.


The way AlertPay is run is not affected by where people are from, and rather works within the guidelines of Canadian compliance regulations.

The staff at AlertPay is very diverse, we are proud to have over 30 nationalities working in our offices.


-Luke

[Daniel]

That's just sad.

Paypal all the way dawgs.

[jayfella]

you are the only payment gateway that has charged me more than a dollar for a charge-back. You charged me ?16. It must be some kind of record. You are the only payment gateway that charges me to withdraw my money. You are the only payment gateway that passes bank charges onto the customer.

Whether you have perfectly good reasons or not, those are the facts. You do, nobody else does.

Further more, regarding the random account suspension:

...Due to general security reasons, your AlertPay account has been flagged by an  automated security feature...

What security feature is that exactly? Withdrawing money? Money comes in, money goes out. Its about as adventurous as you can get with a payment gateway.

[AlertPay Team]

Charge-backs were discussed earlier, please refer back to post # 9 http://www.besthostingforums.com/104...-sellers-2.htm
Our fees can be seen on our website, https://www.alertpay.com/en/fees.aspx

AlertPay is a Canadian Registered Corporation that strictly complies with the Financial Transactions and Reports Analysis Center of Canada (FINTRAC) and other applicable regulatory authorities. As a result, we must apply limits to maintain the security of accounts, our network and our compliance with anti-money laundering and anti-terrorist funding legislation.


As I do not have your access to your account, I am unable to elaborate more on which security feature has restricted your account activity.
If you would like me to look further into the reason you received this message from our security department, please provide your AlertPay ID in a PM and I will follow it up.

Thanks
-Luke

[SuperVDS]

Thanks for this. I might stop using AlertPay.