My experience with altushost support

[foxman]

Bad host= Bad Bussiness

[Abdur Rafi]

Live support online now,
Chat with them mate.
Hope they fixed all your problems.....

[saini]

a very fuddu service, i have asked them for refund now......

[-sky-]

old time i use altus they offshore everyday overloaded

[gfxguru]

thats what happen when you do offshore hosting for illegal sites. they never had a success. there is always a tini-tiny problem.

[Turelio]

As I understand you have issue with billing.
Please let me know ticket id over PM, I will check matter right away.

Also, if you paid over bank account, you cannot expect us to process payment right away. + Billing department doesn't work 24/7

__________________
Added after 4 minutes:

I found your account by your domain name listed here on KWWH.
"19/10/2011" was your due date.

Invoice has been marked as paid and services were delivered on:
22/10/2011 14:36

I don't understand why you opened this topic here when your services were online on 01/10/2011 as well as now.


Anyway, if you still face any issues, feel free to let us know. PM me or contact us over live chat/ticket system (better option)

[saini]

Hahaha, finally officials are here, you people know why this thread is here.....this thread was opened before my problem gets solved. If you want to close my account then go ahead, but just refund all the bucks to me.

This thread was here from the time when my site was down for over 24 hrs.

Ask your fellow officials why they gave me one month free for warezcats.com ......

[Turelio]

We gave you 1 month free and your site is up and works perfectly. But you still want's to cancel and get refund? hmm, interesting.

As I see in ticket you paid around Friday. So how come you expect us to check your payment during weekend when banks are closed and to not process payments?
Also, we did favor for you because you wasn't able to pay over our official payment methods: credit card, paypal, alertpay, moneybookers or liberty reserve.

After all, this wasn't so kind move from you.

[saini]

You had the whole day of friday and half-day of saturday, when the banks remains open. Don't make excuses. I think you are here only to fight with me.
I am just testing your hosting with this free period, if i found my site down again like the previous time, i will surely move to other hosting provider....

[Turelio]

I'm not here to fight with you, but I'm here to make things more clear.

1st of all we made a favor for you. We accepted payment over IN bank account which isn't an regular payment method. Check our website and if you find it, let me know.
Therefor, it's not automated payment method, we needed sometime to check payment, which is totally understandable and reasonable when it come to bank transfer.
We also gave you 1 month for free. And now you come here and complain about our customer services? Not sure you are totally right.